Every event with a client is important

High satisfaction is the result of positive experience with each interaction with the client

Experience management

Interaction Satisfaction

Customer Expierence with Interactions

Research of experience that are the result of different interactions and where clients’ events are in the forefront. Event satisfaction is divided into key elements, which determine the event.

It’s implemented on target samples or client populations directly after the event or the interaction with the provider ends. It’s implemented exclusively among the client’s buyers or buyers for which the client acquired their contact information.

Examples of events in the service sector:

  • Sales activity;
  • Closed support ticket;
  • Call made to the call center;
  • Error reporting or complaint

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Solution Footprint

PillarMarketing Research > All Solutions
SectionExperience management > All Sections
IndustriesTelco, Finance, Energy, Healthcare & Pharmaceutical, Tourism, Public opinions and politics
Marketb2c, b2b

Our Areas of Expertise

Consumer data Consumer data Interviewing and data collection with modern approaches Analytics and Prediction Analytics and Prediction Turn your big data into competitive advantage. Custom made solutions Custom made solutions Understand your customer and market. Strategic consulting Strategic consulting Take the optimal path and reduce decision risk.